Refund and cancellation policy

Last updated: 28 October 2026

1. How to cancel or transfer

Send your request by email to info@smartcompliancelimited.com with the learner's name, the course or service, and your invoice or payment reference. The date we receive your email is the date of cancellation.

2. Classroom and online courses

• 14 days or more before the start date: full refund of the course fee, or a free transfer to a later date.
• 7 to 13 days before the start date: 50% refund of the course fee, or a free transfer to a later date.
• Less than 7 days before the start date, or if the learner does not attend: no refund. You may transfer once to a later course within 6 months.
• You may send another person in your place at no extra cost if you tell us before the course starts.

3. Self-study e-learning

• You can cancel for a full refund within 7 days of receiving your login, as long as you have not completed more than 20% of the course.
• After 7 days, or once more than 20% of the course is completed, the e-learning fee is not refundable.

4. Exam fees

• Exam fees are refundable until we register the learner with the awarding body.
• Once the learner is registered, exam fees are not refundable because they are paid to the awarding body. Where the awarding body allows it, we can move the learner to a later exam date; any fee the awarding body charges for this is paid by you.
• Resits are charged separately.

5. Inspection and consultancy

Cancellations follow the terms in our quotation. If you cancel less than 48 hours before a site visit, we may charge for travel, mobilisation and other costs already incurred.

6. If we cancel

If we cancel or postpone a course or service, you can choose a full refund of the fees paid for it or a transfer to another date at no extra cost.

7. How refunds are paid

• Refunds are made to the original payment method, or to a bank account in the payer's name, within 14 working days of approval.
• Charges taken by banks, card issuers, mobile money operators or payment providers when you paid are not refundable.
• Refunds are made in the currency you paid in.

8. Questions

Smart Compliance Limited, Rovis Complex, Block C, Suite C8, Behind Bank of Africa, Ntinda, P.O. Box 119750, Kampala, Uganda. Phone and WhatsApp: +256 788 300 001 or +256 773 100 020. Email: info@smartcompliancelimited.com.