Terms and conditions

The terms that apply when you book or pay for a course, e-learning, an exam or a service from Smart Compliance Limited.

Last updated: 28 October 2026

1. Who we are

These terms apply to all services provided by Smart Compliance Limited ("SCL", "we", "us"), a company registered in Uganda. Our contact details are at the end of this page.

2. Our services

We provide classroom and online training, self-study e-learning, exam registration with awarding bodies (such as NEBOSH, Highfield, PECB and ECITB), lifting equipment and NDT inspection, and management system consultancy and audit. The details of each service, including dates, duration and price, are given on our website, in our quotation or on your invoice.

3. Bookings

A booking is confirmed when we have received your booking form or written instruction and payment, or a purchase order from an organisation we have agreed to invoice.

You must give accurate learner details. Names on certificates are taken from the details you give us, so please check the spelling.

4. Prices and payment

Prices are in Uganda Shillings (UGX) or US Dollars (USD), as shown on your quotation or invoice.
Course and e-learning fees must be paid in full before the course starts or before e-learning access is given, unless we have agreed otherwise in writing.
Exam fees must be paid before we register a learner with the awarding body.
Inspection and consultancy services are paid as set out in our quotation.
Online payments are processed by our payment provider on its own secure payment page. We do not see or store your card details or mobile money PIN.
Any charges added by your bank, card issuer, mobile money operator or payment provider are paid by you.

5. E-learning

E-learning access is personal to the learner and must not be shared.
Access is given for the period stated when you enrol.
You must complete your own work. Copying, sharing answers or any other malpractice may lead to removal from the course and will be reported to the awarding body where its rules require this.

6. Exams and certificates

Exams are set and marked by the awarding body, and its rules apply. Certificates are issued by the awarding body after a pass. We cannot guarantee a pass or the date a certificate is issued.

7. Cancellations and refunds

Cancellations, transfers and refunds are covered by our Refund and cancellation policy, which forms part of these terms.

8. Changes by us

We may need to change a trainer, venue, date or delivery method. If we make a significant change, we will tell you as soon as we can and offer you another date or a refund of the fees paid for the affected service.

9. Intellectual property

Course notes, slides, videos and e-learning content belong to SCL or the awarding bodies. They are for your own study only and must not be copied, shared or sold.

10. Liability

We provide our services with reasonable skill and care. Our total liability for any claim is limited to the fees paid for the service concerned. We are not liable for indirect losses. Nothing in these terms limits any liability that cannot be limited by law.

11. Your personal data

We handle your personal data as described in our Privacy policy.

12. Governing law

These terms are governed by the laws of Uganda.

13. Contact us

Smart Compliance Limited, Rovis Complex, Block C, Suite C8, Behind Bank of Africa, Ntinda, P.O. Box 119750, Kampala, Uganda. Phone and WhatsApp: +256 788 300 001 or +256 773 100 020. Email: info@smartcompliancelimited.com.